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I am writing to express in the strongest terms my appreciation and high regard for the National Helpline for families at risk of breast cancer run by Wendy Watson. I telephoned Wendy originally in February 2006 when my sister was diagnosed with ovarian cancer. Wendy's advice was absolutely instrumental in helping me to get the help and advice I needed. I have since gone on to have prophylactic surgery and will be undergoing further procedures on the NHS. Without Wendy's guidance I feel I would have been lost for months and months, perhaps even longer, trying to glean the information she was able to provide to me in one phone call. She has the right combination of personal experience and breadth of knowledge that are perfect for such a service. I am convinced this helpline is an essential service for the public concerned about genetic risks for breast cancer. The advice provided was clear and concise, without being biased. Karen (Blackpool)
As a cancer patient undergoing gene testing for the risk of hereditary breast cancer, I have found this helpline of enormous value. The process of gene testing is highly stressful and there are complex factors to take into account in assessing any consequent action. General practitioners are not at all familiar with the issues and are coming across instances for the first time. My own , for example, explained he would need to read up on it before advising me. The cancer charities are of some help but do not have the specialist experience of dealing with the psychological impact and medical practicalities of hereditary breast cancer. It is rare in fact to find anyone in a position to understand what is involved from a patient perspective. The service provided by Wendy Watson through the helpline has been invaluable-informative, sensitive to individual situations, careful and supportive. People in this situation need a variety of support organizations and this one fulfills a unique and crucial role Inge (NE)
My younger sister, Suzanne was diagnosed with Breast Cancer at the age of 29 and died of metastasis to the Pleura and Brain just 2 years later at the age of 31, she worked for the NHS as a Medical Secretary at Leeds General Infirmary and St. James’s Hospital, Leeds, and had the best care at the time. Unknown to the Consultants at the time she carried the BRCA1 Faulty Gene which she inherited from my Dad ,we now know. Not only are we still in complete despair and shock of what happened the nightmare goes on!!!! I am now currently waiting for the test. When I first went for Genetic Counselling, I felt so isolated and alone. The day I contacted Wendy I started to get my life back. Wendy could sense that I was not coping at all with the news of the BRCA1 gene fault in our family and went out of her way to provide lunch for myself and my mum to discuss the important information and knowledge she has gathered over the years. This was INVALUABLE! I have since met with other women in my area who have been through and are going through gene testing and just look at the Breast Cancer Forums! there is so many women in there 20’s ,30’s and 40’s all desperate for information about Gene faults running in there family’s and the one thing they all come back to is “How helpful and comforting it is to know that there is always somebody on the end of the phone to talk to regarding the Help line” I had to be referred to the Psychosocial Oncology Team earlier this year to try and get me to the point of been able to take the test and “then do something about it” and I know that the Doctor I have been (Jill) Hello, i just wanted you to know what a worthwile job Wendy Watson does..The Helpline that I phoned yesterday and spoke to Wendy was fantastic..I am having to make huge decissions which could be life saving..and Wendy was there to listen to me ..she was very kind and friendly towards me and I came off the phone feeling like a weight had been lifted from my shoulders as there was someone I could talk to, and I know that if i want to I can phone Wendy whenever I need to talk.. Please let this remarkable woman continue to help women like me ..Thankyou..janet Early this year I had an appointment with Wendy Watson at her home in Derbyshire, I arrived about 10.40 am I was a bit early for my 11.00 am appointment I had tried to phone Wendy on route but both her mobile and home phone were constantly engaged, I phoned again when I reached the house still the phones were engaged, I knocked on the door after some time I decided to let myself in, I could see Wendy in her office she was on the phone, there were two other phones ringing I asked if she would like me to answer the phones, I was given a pen and a pad for the next two and half hours I was answering the phones all the callers were requesting either information, advise or wished to talk to some about concerns for themselves or family members including males with concerns for their partners. Martin (Derbyshire)
I just wanted to email and say thank you! your site has given me the reality check I need before my appointment at the genetics clinic in London in a couple of weeks. its always been in my mind and I’ve always understood-but for the first time I saw some emotion around it and have now realized I really do need my mother and husbands support… something I didn't think I really needed till checking out your site. its so good to hear Becky was taken seriously too as at 21 I’m finding a few hurdles, most recently with regards to arguing with a nurse over having a smear test as she booked an appointment then refused me, telling me new guidelines state I have to be 25 and if I have anything wrong I'll find out when entitled at 25!!!!. I’m so glad to have found support to go back and argue that I have the right, even though the BRCA1 is ovarian. Thankfully I turned to a helpful GP who can relate and is making sure I get regular checks and quickly had me referred to the genetics clinic....I will certainly be telling her of your site to forward others as well as telling many friends to raise awareness. Keep up the good work in promoting your support lines and showing women the light at the end of the tunnel....Becky your story has really helped a confused 21 yr old and is helping me sort my life Rachel (London)
Hi Wendy, I spoke to you last year about my situation and the problems I had been having with my GP referring me. I promised to get back in touch with you and let you know what I have managed to get sorted, I know you speak with lots of people on a daily basis and hope you can remember me. In brief: Lost my Mum to cancer in 1986 she was 40 and I was 11. Through the Oxford genetics centre managed to find out that her primary cancer, although it was never diagnosed or reported, was likely to be a breast cancer due to the details on the cancer registry and where it spread to. Lost my sister 5 years ago, she had breast cancer and was only 35 when she lost her fight. I have been trying for about 8 years now to get someone to look at my case and help me. Growing up without a Mum was difficult and at times very depressing and now my nephews are going through the same thing. I also now have a little girl who is 6 months old and it is now very important that I get this resolved. After pushing, a disappointing appointment was made with a genetics specialist who patronised me and told me to go and think about it some more, so I left it for a couple more years due to the further knock back. This is where I was late last year when I called you for some advice. I would really like to say a big thank you. I had an appointment set up to go back and talk to him again and due to our conversation I went with a cool head and a new tactic. He was a different man this time and I now have an appointment to speak with a specialist based at a new local unit in Milton Keynes to talk about a double mastectomy. I had intended to get back to you sooner, but my baby wakes up the moment I go upstairs, so have not been able to use the computer until we moved it downstairs last week. My appointment it on 28th Feb., so will get in touch and let you know the outcome. Thank you again for taking the time to talk to me. Carol (Oxford)
Dear Wendy Following your huge support and advice during our telecom on Monday 12th February we feel enormously grateful to you for showing us the way forward in dealing with a whole avalanche of mixed emotions. As you can imagine, when faced with a positive test result following genetic testing for the BRACA 2 gene, the devastation to the family is dreadful. However, if it were not upsetting enough discovering the gene was present, but to then be told that potentially the follow up scanning may not be available due to lack of Trust funding was worse. Your advice and calm reassurance pointed us in the right direction and was so informative that far from being afraid of potential difficulties that may lay ahead it enabled us to become proactive and feel empowered to ensure that we had the support we needed which I am pleased to say we do have in place now. Thanks you so much again on behalf of my family and we will certainly ensure that anyone with similar anxieties is made fully aware of your organization and helpline details. Many thanks again
Dear Wendy, Either way a huge weight has been lifted off my mind not least because I no longer feel that I am in this alone. I am so glad that I found your contact details on the cancerhelp.org.uk website, and that you were able to
Dear Wendy I have two daughters 8yrs and 5 yrs and I am wondering how you dealt with telling your daughter and at what age.They both know I had something bad in my breasts and the doctors operated made me better (I have had double mast with recon) Ive never hidden my body from them and they are very accepting of that . and of course they know about their nanny , though I haven't told them it was breast cancer, a girl in my eldest daughters class lost her mother to breast cancer last year and I dont want to scare them ! I have great support from my genetics team at the Marsden in London but would greatly appreciate your take and experience from a mothers point of view
Hi Wendy Thank you so much for talking to me just now, it really means a lot. Cat (Derby) Dear Wendy, Just to say that it was extremely helpful speaking to you today. I already feel that I've got further along the path in deciding what steps I might want to take regarding my family history of breast cancer and, in addition, I now have a very good idea of where to go to to further research. As you know, I've already had an appointment at the family history clinic at the Royal Marsden. Although they were extremely helpful, it has been invaluable to chat through things with you and has given me a great deal of additional background information that really is vital for my decision making process. Many thanks, Catherine
Hi,
Hi Wendy, Thanks for taking the time to answer my questions about Breast Cancer, you were very helpful and I feel alot more reassured. Siobhan (Leicester) please if you can do not phone as my husband and my son think i am daft and so on for looking on the web and not waiting til the hospital comes back with the results..... i have been on the net all night as i said and you were the only one who was open 24 hours ....bless you and thank you for every thing ...... well good night and i hope to here from you in an e-mail ... donna XXXXXXXX
Dear Wendy Thank you so much for being at the end of the phone this morning. It was so good to have someone to talk things over with who understood and could explain in lay man's terms. I will take your advice and talk to my oncologist on Wednesday and will let you know the outcome. Many thanks again Eileen
Dear Wendy
Hi Wendy My name is Jemima & we had a long phone conversation almost 2 weeks ago now – I meant to write sooner but we’ve just got back from 10 days in Italy! I just wanted to thank you for talking about hereditary breast cancer & preventative surgery with me. I have a very strong history of breast and ovarian cancer in my family. My mother died from breast cancer 2 and a half years ago & neither her oncologist or doctor thought to save any of her blood for genetic testing!! The advice that you gave me regarding various family difficulties & the possibility of testing without a comparative blood sample was invaluable. I am now going to be seeing Dr Ross Eeles at the Marsden so I can pursue this ‘investigation’. I don’t think I would have done this without your help & advice so many thanks again. Hello Wendy. Just a note to thank you for your hospitality and ideas yesterday morning. We had quite an enlightening time in Tutbury with a distant relative and discovered, rather to our consternation, that her sister had died of breast cancer when 50 around 1995. Unfortunately she has a son and daughter, both about Natasha's age. We are going to do some more research, and then probably contact them to talk about the possibility of their having a faulty gene. She was the only one, so far, that we have tracked, but it was still quite a surprise. Maybe see you again sometime. Regards. Andrew Just a quick email to thank you very much for the help and advice you've given me. I didn't know where to start and it's such a stressful and confusing time. I'll be passing your helpline details to my sister and she'll definitely be in contact. Warmest regards Liz
I would like to thank you for your help and advice. I was adopted as a baby and have only just found out my biological family medical background, unfortunately there is a stronge family link with breast cancer biological mother had it, 3 of her sister, a niece, her mum and grandmother. So I have a very strong chance of having breast cancer. sadly most of them have developed it before they are 40, and I am now 32. I have seen a genetic counsellor/adviser at Guy`s hospital who have basically told me I have to think of two option 1)genetic screen or to 2)surgery. Very confused etc about this but thank you to you and having someone to talk to things have become more clear for me. I will let you know what happens. It`s a very scary situation to be in! Thank you again for your support. I `m very grateful Samantha
Just a line to say thank you for your help and support while my husband's twinsister and her 2 daughters have both all had the BRCA2 gene detected and all will be having surgery. My husband has been tested and depending on results my daughter could have the test. Talking to someone in a practical way helps a lot. Thanks Jo (Cheshire)
I went with my Mum to meet Wendy last week. It was just what we both needed. One of my concerns was how I will be able to dress following the operation. Wendy was very reassuring, and did a 'fashion show' for me and Mum. It completely changed my view about whether I could still wear skimpy tops, as Wendy looked great in hers. I suggested that Wendy put photos of herself on her website to reassure other women as well. Helen (Greater Manchester)
Dear Wendy This morning I went on-line and found your web site and spoke to you about my concerns. I now feel much more relaxed about my situation thanks to your advice and reassurance, although worried about the amount of time it takes in Bristol to see anyone about my treatment options,( I was told this is because it is not an illness only a worry about an illness). Now it's a waiting game for me i just hope it doesn't take too long.
Dear Wendy, I am feeling hopeful she will be able to see a genetisist now. I will perhaps get her to discuss again a referral, depending on the outcome of your call today to Southhampton. Thank you again for your advice, Dear Wendy. I wanted to thank you for the extremely helpful conversation we had today. I have to say that you are the only Helpline that I have found to really understand the particular situation I am in, as someone who is at high risk of developing breast cancer. I have not yet found someone in the area that I live, Harrow, Middx who has been able to advise me. I have called some of the cancer helplines but they really were not so well informed as I hoped they would be. You really helped me to think through the decision that I am trying to be able to make. I needed good information about how my risk would reduce with risk reducing breast surgery and exactly what is involved. I have since visited your excellent web site which explains all of this so well. It was so helpful to see images of women who have had the surgery. It seems to me that you are unique in supporting people in my particular situation. Thank you so much. Best wishes Dear Wendy, Good morning I am writing after just speaking to the most wonderful lady. I started the call with so many worries the main one being fear of the future my futures and my three daughters. I have a family history of breast and ovarian. My aunt died of breast cancer in 1975 my sister is very well after breast cancer in 2002 my Mum was diagnosed in 2004 with Ovarian. She too is well. I only wish I had seen Wendy’s web site and contacted Wendy then I would have saved my shelf from many months sleepless nights and anxiety. My concern today was also lack of feeling after my surgery. Wendy was really supportive in which is a very delicate area I felt to talk about so thank you. We also talked about speaking to my daughter about the risks and why I had had my operation which is something I have been very fearful of doing not wanting to worry them. But I can now move forward and feel the time is right to talk to them in a positive light. The subject is not going to go away and it is something we can live with in a positive light rather than in fear alone which is what I have been doing. I now realise this will help them and also me. I do not want them to live in the fear I have. This phone call has changed my whole out look on preventive surgery from being a dreadful decision to a huge positive outcome something I could not see before. With all best wishes Jackie Dear Wendy I just wanted to e-mail you to say many thanks for the informative talk yesterday, about gene testing. As I am adopted, I do have concerns about my risks and my talk with you explained clearly the procedure gene testing follows. As discussed with you,having last year having to go for an MRI scan was very frightening, and it was again helpful to discuss this with you. If I decide to go down the route of gene testing I will call you again for more information. I would like you to thankyou for all your help yesterday, it was very helpful to talk to you. Regards Carol (Sand Beds)
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Dear Wendy, After testing positive to carrying the faulty breast cancer gene BRCA1, conflicting medical opinions left me frightened and confused.Your helpline was" invaluable". During my personal campaign to receive the necessary M.R.I mammography for myself and other women carrying the same gene mutation you are there with all relevant information, a listening ear and the vital encouragement needed. I am so grateful for all of your help. Lynn Wilson
Hi Wendy, I just wanted to pass on my thanks for the helpful chat we had this morning. I took your advice and have been pro active, I phoned my Doctor and she said that I and my family are ideal candidates for genetic testing and she has set the wheels in motion. Once again thank you for kind reassuring words. I shall be in touch. Many thanks Jaqui Simpson
Dear Wendy, Mr. X Barnet/Enfield
I just wanted to say thank you for the advice you gave me this morning. It's always daunting delving into the unknown - not only dealing with a family member who has just been diagnosed with Breast Cancer but knowing where to seek advice and support from in order to help them. It was reassuring to get a quick response and to talk to someone who has had first hand experience of Breast Cancer. All my queries were answered with compassion, positivity, sensitivity and professionalism, no matter how small or insignificant my concerns were. It is vital and reassuring that a personal service like this exists. The website was also very useful and for your information, i googled 'Breast Cancer help line' and yours was either first/only in the list or indeed caught my eye! Thank you again, (Tamsin.) Chichester, West Sussex.
Hi I spoke to you earlier re the BRCA1 gene that my mother in law has and that my husband needs to be tested for. Thanks for the information that you gave me regarding the law on insurance and that companies can't ask the GP till 2011 which is very good to know. I look forward to any other information that you can provide me with. Thanks again for taking the time to talk to me. Kind regards. Natalie
Hi There, thanks for that. ......... Must be me e-mailing skills or "lack of". My previous e-mails mentioned how helpful i thought your web-site is and that my sister, niece and myself found your talk at Broomfield hospital most helpful . It is good to know that there is someone to talk too about such a "devastating" subject. I have been through so many emotions that i never dreamed id have to go through, and iv spent alot of time trawling the internet to find an operation that i can be "Happy" with. I never realised that i could "survive" on such little sleep, the last 15months have been "hell" coming to terms with the "Gene" was hard enough but waiting over 6 months for the operation has put my life on hold. Cant make any plans incase i get a date or worse still knowing that time is not on my side when it comes to the dreaded "C" word. Hopefully i will have a date in Feb but meanwhile i would def like to see Mr Bailden for a private consultancy if at all possible, and maybe myself and my husband could meet up with you if we do get up to manchester.
Many thanks for your help Helen
Dear Wendy, Like I said my mum was diagnosed in 2007 with it and she was one of the lucky ones who survived but I have never really spoken to anyone who has dealt with this in their family before and you have made me feel so much better. I don't feel as anxious or worried now as I feel that sometimes this looms over me like a ticking timebomb. Once again, I really appreciate you listening to me and admire you both for doing what you did so you could lead happy lives. Kind regards, Natalie Koslover (the girl from Bushey, Hertfordshire!)
Just to say “thank you”. I really appreciated being able to talk through with you the possibility that there may be a genetic factor in my breast cancer. I am the 4th member of my father’s family to be diagnosed with breast cancer: one aunt possibly in her 40s (she died before I was born), one aunt and a cousin in their late 50s, and now me at 63 (my father himself died of lung cancer). Added to this: my mother and her only brother died, respectively, of ovarian and bile-duct cancer aged 81 and 80. Though I know their ages make this possibly a natural random occurrence, I am concerned about heredity, but had previously been advised it was unlikely. Thanks to my conversation with you, however, I felt confident enough to raise the matter again with my specialist team and it is to be looked into. So I am very glad that I found your Helpline number listed on a web-site. With many thanks, Sally Varlow
Dear Wendy
Hi Wendy, As an NHS medical professional I explain facts and figures to patients,on a daily basis, to allow them to make an informed decision,( as we cannot influence a patient's decision). And although you did not influence my decisions, meeting you yesterday and looking at your website has helped me immensley. Not only have my family and I benefitted but I have a good friend who is a physio and treats alot of ladies who have had mastectomies, she has used your website alot to help her with the treatment of these ladies and been able to pass on the details of your helpline to many others. I'm sure without a doubt that many allied health professionals could benefit from meeting you and Becky and learning about the good work you both do. Thank you once again, will keep in touch,
Dear Wendy
In relation to my telephone conversion last week, in which Wendy was so reassuring, I would love to speak to Becky at some length on Tuesday afternoon. Is it possible to book some time when she is available? Further contact……. Hi, Wendy Don't think I did hear from Dot. Yes, I am from Manchester. The lady who interviewed you was Dawn Porter, I think (after actress Nyree Dawn?) Thanks again for visiting me in hospital back in 2006! Kind regards. Avril
Thanks for that Wendy Just wanted to drop you an e-mail to say thank you for talking to me today and the information you gave me. Also your reassurance that I wouldn't be wasting the GP's time if I go and ask him to investigate a change that I have noticed in my breast was much appreciated. Regards Sue
Dear Wendy Thank you very much for your time this afternoon. As I explained, I wanted to discuss the possibility of elective surgery with someone who understood my feelings. Because your service deals with people in exactly the same situation as me I could feel confident I'd get advice and support relevant to me. As someone who has been lived with breast cancer in the family I've got experience of the big cancer charities such as Macmillan, and they are good at what they do, but they don't specifically address the needs to someone like me who doesn't have cancer. It was just really great to speak with someone who I felt understood me straight away. I have tried to discuss this with friends but they are close to useless really because they don't understand the background issues which are in my head, as they obviously were in yours when you made your choice. Many thanks for your great work. Kate
Dear Wendy, Thank you very much for talking to me today about the dilemma I face in deciding whether to go ahead with having preventative double mastectomy. I also found it helpful to talk to you about my difficulty in telling my daughter that I have the RCA2 mutation, especially since your daughter also had the operation. I am grateful for your suggestion that I could talk to your daughter about this. I feel that, besides talking to the specialists, it is also very important to be able to talk to someone who is or has been in similar situation. Thank you very much
Hello Wendy,
Wendy, just to say thank you so much for the discussion this morning. Sorry that you had such a traumatic start to the morning with the traffic, but nobody would have ever known from the discussion and it made such a difference to hear about your experience and that of your caller. We know that this kind of information item is really important to Woman's Hour listeners so it was good to hear it so clearly discussed. I've included a link to your website on our programme page.
Dear Wendy, I just wanted to thank you for taking the time to talk to me at the fashion show on Friday night. It was very helpful and also meeting Becky and the two twins that had also had the surgery. It was such a positive experience and made me feel I am doing the right thing. Lindsey Ford (Sutton) Thank you so much for all your advice, it really is appreciated. I am trying to put together a family tree because it seems that there is a little more to it than I thought? Would this help? I live just outside Manchester (near Oldham). I don't know if I mentioned my age but I am 25. I come from a family predominently made up of girls. I dont want to sound like a "stress head" but I think I will try and speak to my GP asap. I really am grateful for all your help. As I said on the phone it is very difficult to navigate your way through the medical service for this sort of thing. Firstly there isn’t anything wrong with me – well not visibly as i don’t know if I have hereditary breast cancer or not. I have tried the geneticist route and although they were trying to help they really couldn’t offer me any clear guidance as my mother has already died and therefore they cant compare my genes with hers! So they turned me away without the answers I was seeking. I really appreciate your advice, you listening to my fears and hearing your experiences – it really is hugely helpful. I look forward to hearing from you as I am eager to understand better if I have a chance to take the mastectomy option to the next stage.
Dear Wendy, Thank you so much for talking to me this morning. It has made me feel so much better about what I am going through. My mum died of breast cancer 10 years ago after first being diagnosed at 38. It returned in the other breast 5 years later. Genetic testing was mentioned to me then, but I was only 21 and did not want to face up to it. At 31 and now a mum myself I wish so much that I had had the test, and have since discovered that my mum also had two aunts that died of breast cancer in their thirties/fourties. After finally facing up to the likelihood of me having the gene I have just been to see a genetics specialist who has put me in the high risk category. My biggest fear is my daughter having to watch me become ill and die, as I had to see my mum. I have been referred to a consultant to discuss the possibility of a double mastectomy as I feel this is the only thing that will enable me to get on with my life without the constant fear of cancer. My family and friends find this idea very hard to comprehend and I was feeling very low and confused. Finding this helpline has already helped me feel more positive and realise lots of others go through this and come out of it the other side. I am now waiting to hear about an appointment date, and talking to you today has made me feel I am not being stupid in considering this. Thanks again
I have just found out about your help line and website. I heard about it on Woman’s Hour last week. I was diagnosed with breast cancer in May this year. As I have a family history I was offered a double mastectomy. I only had a single mastectomy due to time restraints. I feel that a 24 hour helpline is invaluable for patients in my position. I wish that I had known about it earlier. Many help lines that I did look at were only 9-5 on weekdays. It is the other hours when you often need someone to talk to. I would also like to point out that it would have been helpful to have been told about your helpline earlier. I know the hospital have a lot of information to pass on to patients but this would have been a very useful site to have known about. Thank you for the advice I was given today.
Jane
Hello Wendy.
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